PRIVACY POLICY

 

Last Edited September 2, 2020  

 

 

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we may collect from you, and how it is used. By using our Web site, you are accepting the practices described in this policy.

 

1. What information are you collecting? We collect personal information that can be used to identify you individually, such as your name, mailing address, phone number, email address, credit card number, and financial information. We also collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We also collect information about the type of Internet browser you are using, operating system, as well as which of our Web pages you have accessed.

 

1. How and when do you collect this information? We collect personal information from you when you provide it to us. For example, if you purchase a product sold through our online store, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, mailing address, email address, and other information that we request in the registration process If you communicate with us regarding our Web site or our services, we will collect any information that you provide to us in any such communication.

 

1. How is my information used? We use personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Web site, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. We use non-personal information for internal purposes, such as maintaining, evaluating, and improving our services and Web site.

 

The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

1. Do you use cookies? Yes. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer’s hard drive. Cookies are often used to provide you with a customized experience. At no time is any personal information stored within one of our cookies. Accepting cookies through your browser is a personal choice. You can still enjoy our Web site if you choose not to accept cookies.

 

1. Will you disclose the information you collect to outside third parties? We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.  We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company, • Protect and defend the rights or property of our Web site and related properties • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing the our Web site or its related properties

 

1.  Does this Privacy Policy apply when I access third party Web sites? You may be able to access third-party Web sites directly from our Web site. This Privacy Policy does not apply when you access such Web sites. We cannot control how third parties may use personal information you disclose to them, so you should carefully review the privacy policy of any third-party Web site you visit before using it or disclosing your personal information to its provider.

 

1. What safeguards are in place? We are obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, use, collection, disclosure or disposal. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of our commitment to protect the personal information it holds.

 

1. What else should I know about my privacy when online? Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

 

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Consent to this Agreement By using this Web site, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

 

O2 Yoga Teacher Training is committed to keeping employees’ and students’ private information safe and respecting their privacy.  Under the Personal Information Protection Act students are entitled to access their student file.  Personal information will only be used for the purpose for which it was originally collected or for a use consistent with that purpose, unless the student consents to other use.  Personal information will not be given out without the written consent of employee or student.

O2 Yoga Teacher Training and their employees will never share staff or students’ private information without their prior consent or a court ordered search warrant presented by the police.

 

ADMISSIONS REQUIREMENTS & POLICY

Students’ requirements for the 200-hr. yoga teacher training program:

• Fourteen years of age or older.  If student is under 19 years of age they must have a parent’s consent and signature.
• Physically able to participate in a minimum of 80% of the physical Yoga practice.  If this

is in question, the Senior Educational Administrator may request a letter from the

student’s doctor giving the student clearance to participate.

Students requirements for the BCRPA 200-hr. yoga teacher training program:

• Current BCRPA certification in personal training or Group X Instructor.
• Current CPR certification.
• Seventeen years of age or older.  If student is under 19 years of age they must have a parent’s consent and signature.
• Physically able to participate in a minimum of 80% of the physical Yoga practice.  If this

is in question, the Senior Educational Administrator may request a letter from the student’s doctor giving the student clearance to participate.

The Senior Educational Administrator will make the decision on if a student is accepted into the program.  Applicants must be deemed qualified and physically able to participate in order to be admitted into the YTT.  (remove all of the previous bullet points in red) Oxygen YTT does accept all ages (14 and over) and fitness levels however it should be clear that the student can safely participate without causing harm to themselves or others.  Injuries and/or previous surgeries are allowed but should be disclosed fully in the application and PAR-Q (to be completed on the first day of classes).

Admission to programs will be granted on a “first qualified, first served” basis.

TUITION AND FEE REFUND POLICY

 

 

In order for a student to reserve a spot in the YTT they must pay the non-refundable deposit with their application.  For the remaining tuition there are 3 ways to pay. The student must have made a payment before he/she is allowed to attend class and he/she must be paid in full before receiving their certificate.   A student may withdraw from the program by providing written notice.   If a refund is due to the student then O2 YTT must pay the full amount within 30 days.

 

An international student whose application for a study permit has been denied is entitled to a refund, if a copy of the denial letter is provided to prior to the program start date.  

 

Tuition Procedure:

When the student turns in their application a non-refundable application deposit is due to reserve their spot in the training.  There are three exceptions to this non-refundable deposit.  If the student is International and does not get their student Visa or if O2 YTT denies the student entry into the program for any reason or if the program is canceled, then the deposit will be refunded within 30 days. If a payment is returned due to insufficient funds, a charge of $30 will be applied.

 

The tuition can be paid two ways:

• Regular Tuition- The student may pay the full amount the day before classes start.
• Payment Tuition Option- The student may pay the tuition in 4, 6, or 8 equal payments throughout the program.  The payments are due every month on the same day.

 

The student must be paid in full before they receive their certificate.  They may take the final test on schedule but they will not receive the certificate until they are paid in full.  There is a 8% interest rate for this option.

 

Withdrawal Procedure:

1. A student may be entitled to a refund of tuition fees in the event that: 

 

1. The student provides written notice to the institution that he or she is withdrawing from the program; or
2. The institution provides written notice to the student advising that the student has been dismissed from the program. 

 

1. The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered.  

 

1. The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.

 

1. The refund to which a student is entitled is calculated on the total tuition fees due under the contract.  Where total tuition fees have not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.

 

1. If the institution has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.

 

1. Refund policy for students:

 

1. A) Refunds before the program of study begins:

(1) If written notice of withdrawal is received by the institution within 7 days after the contract is made, and before the commencement of the period of instruction, the institution may retain 5% of the total tuition and fees due under the contract to a maximum of $250.

(2) If written notice of withdrawal is received by the institution less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, the institution may retain 10% of the total tuition due under the contract to a maximum of $500.

 

1. B) Refunds after the program of study starts:

(1) If written notice of withdrawal is received by the institution or a student is dismissed before 10% of the period of instruction specified in the contract has elapsed, the institution may retain 30% of the tuition.
(2) If written notice of withdrawal is received by the institution, or a student is dismissed after 10% and before 30% of the period of instruction specified in the contract has elapsed, the institution may retain 50% of the tuition.

(3) If a student withdraws or is dismissed after 30% of the period of instruction specified in the contract has elapsed, no refund is required.

 

1. C) Refunds owed to students must be paid within 30 days of the institution receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice of dismissal.

 

1. Where a student did not meet the institutional and/or program specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee.

 

1. Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.

 

Non-Completed Trainings:

If a student does not pass the training due to a lack of attendance, in accordance with the attendance policy, then they may retake the YTT in a different session, within the year at the cost of 60% of the original tuition paid.  This is at the discretion of the Senior Educational Administrator and based upon availability.

 

Information for International Students:

1) If a student did not complete the Study Permit by the start date in the Letter of Acceptance, the student must notify the institution and the institution may issue a second Letter of Acceptance for a later start date. In that case, the institution may charge an additional $200 administrative fee and retain the balance of the prepaid tuition fees pending the outcome of the Study Permit application. Should a student fail to advise the institution that he/she did not complete the Study Permit application, the refund policy set out in Part 1 above will apply.

 

2) If a student advises the institution in writing, prior to the start date, he/she was denied a Study Permit and provides a copy of the Study Permit denial letter issued by Citizenship and Immigration Canada, the institution may retain the lesser of 10% of the total fees due under the contract or $400. Should a student fail to advise the institution, or choose to withdraw for other reasons, the refund policy set out in Part 1 above will apply.

 

Refunds owed to students must be paid within 30 days of the institutions receiving a copy of the Study Permit denial letter.

 

 

 

 

DISPUTE RESOLUTION/GRADE APPEAL POLICY & PROCEDURE

Policy:

O2 Yoga Teacher Training provides an opportunity for students to resolve disputes of a serious nature and to appeal grades in a fair, reasonable and equitable manner.

The policy applies to all O2 Yoga Teacher Training students who are currently enrolled or were enrolled 6 months prior to the submission of their concern to the Senior Educational Administrator.

 

Procedure for Student Disputes:

1. When a concern arises, the student should first attempt to address the concern with the individual most directly involved. If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the Senior Educational Administrator.
2. The Senior Educational Administrator will arrange to meet with the student to discuss the concern and desired resolution as soon as possible but within five school days of receiving the student’s written concern.
3. Following the meeting with the student, the Senior Educational Administrator will conduct whatever enquiries and/or investigations are necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. Those enquiries may involve further discussion(s) with the student either individually or with appropriate O2 Yoga Teacher Training personnel. All communications must be in writing.
4. The necessary enquiries and/or investigations shall be completed and a response provided in writing to all involved as soon as possible but no later than 10 school days following the receipt of the student’s written concerns.
1. If it is determined that the student’s concerns are not substantiated, the Institution will provide a written explanation of the decision and deny the complaint; or
2. If it is determined that the student’s concerns are substantiated in whole or in part, the Institution will propose a resolution.

The response must specify that the student will have five school days to appeal the decision.  A copy of the decision and all supporting materials shall be given to the student, a copy will be placed in the Institution’s Student Conduct File and the original will be placed in the student file.

1. If the student is not satisfied with the determination of the Senior Educational Administrator, the student must advise the Owner as soon as possible but within five school days of being informed of the determination.
2. The Owner will review the matter and if necessary, may meet with the student as soon as possible but within five school days of receipt of the student’s appeal.
3. The original decision will either be confirmed or varied by the Owner in writing within five school days after receipt of the student’s appeal or, if a meeting with the student occurred, within five days of that meeting. At this point the Institution’s dispute resolution process will be considered exhausted.

 

Procedure for Grade Appeal:

1. If a student is dissatisfied with a grade received and can provide evidence that a higher grade is warranted, he/she should discuss with his/her instructor. The instructor will reconsider the grade and, if warranted, assign a different grade.
2. If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should submit a written appeal to the Senior Educational Administrator.
3. The Senior Educational Administrator will obtain a copy of the assignment/test in question from the instructor and will have another instructor re-assess the test. .
4. If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained.
5. The grade will be considered final and cannot be appealed.
6. The decisions on the grade appeal will be provided to students within 30 school days of O2 Yoga Teacher Training’s receipt of the written appeal.

ATTENDANCE & TARDINESS POLICY

Policy:

To obtain certification and letter of completion students must attend 100% of the classes and be punctual.  This is in compliance with Yoga Alliance requirements. However, we understand that emergencies and conflicts do arise so we have devised a procedure to allow students to make-up missed classes.

Attendance Procedure:

The following procedures will be followed if the student must miss a class.

 

Intensive Format

If you miss 1-3 days: You may still complete the program with your class provided that you schedule a private session (or group session) with the Instructor at some point during the program.  A two-hour private session equates to one day in the intensive. The cost of a private session is $85 per hour. Please contact the instructor to schedule the make-up session. The maximum number of private make-up sessions is three.

If you miss 4-5 days: You will not be able to complete the program with your class, and you will need to make up the classes in a subsequent training. You may choose to make up the first three days you miss with a private session during your training, but the additional days you will need to take in a subsequent training.

The fee for retaking up to 5 days in a subsequent Intensive training is $90/hour.

If you miss 6+ days: You will need to retake the program, at a discounted cost of 60% of the original tuition. This is subject to space availability.

Note:  The student is deemed absent if they are more than 15 minutes late to class or miss more than 20% of the day.

12-Weekend Format

If you miss 1-2 weekends: You may still complete the program with your class provided that you schedule a private session (or group session) with the Instructor at some point during the program. The cost of a private session is $85 per hour. The maximum number of private make-up sessions is four.

If you miss 3 weekends: You will not be able to complete the program with your class, and you will need to make up the classes in a subsequent training. You may choose to make up the first weekends you miss with a private session during your training, but for the additional weekends you will need to take them in a subsequent training. The fee for retaking up to 3 weekends in a subsequent Weekend training is $90/hour

If you miss 4+ weekends: You will need to retake the program, at a discounted cost of 60% of the original tuition. This is subject to space availability.

Note:  The student is deemed absent if they are more than 15 minutes late to class or miss more than 20% of the day.

Tardiness Policy:

All students are expected to arrive before class begins.   They must be ready and prepared to begin class on time.

Tardiness Procedure:

Tardiness and leaving class early is subtracted from the total time of the program and counts against the attendance record.  If a student is more than 15 minutes late they will be locked out of class that day and will need to remake the class by booking a private session with the instructor.

For example, if a student is late by 10 minutes for 5 days during the program that will equal 50 minutes of missed class time.  In this case, the student would have to pay to make-up this missed 50 minutes of class in order to learn the missed content as per the Attendance Procedure.

WITHDRAWAL POLICY

If a student decides to withdraw from a program, he/she must provide a dated, written, notice of withdrawal to the Senior Educational Administrator.   Refunds are calculated according to institutions Refund Policy and the date on which the written notice of withdrawal is received will be used to determine any refund owing.

 

ANTI-HARASSEMENT POLICY

 

Harassment Against Members of Protected Class

We do not permit managers, employees, teachers, independent contractors, students, or others in the workplace to harass any other person because of age, gender (including pregnancy), race, ethnicity, culture, national origin, religion, sexual orientation, disability, socioeconomic status, genetic information, or any other basis proscribed by law.

 

Sexual Harassment 

We do not permit managers, employees, teachers, independent contractors, students, or others in the workplace to sexual harass anyone and it is not tolerated in the studio. 

 

Sexual harassment refers to any unwelcome sexual attention, sexual advances, requests for sexual favors and other verbal, visual or physical conduct of a sexual nature when:

 

(a) submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s employment; 

 

(b) submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual; 

 

(c) such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance; or(d) such conduct has the purpose or effect of creating an intimidating, hostile or offensive working environment.

 

Examples of sexual harassment include unwanted and unnecessary physical contact; offensive remarks (including unwelcome comments about appearance); obscene jokes or other inappropriate use of sexually offensive language; the display in the studio of sexually suggestive objects or pictures; and unwelcome sexual advances by teachers, students, customers, clients, or other visitors to a studio. Non-physical gesture, behavior, unnecessary physical contact, verbal suggestion, or innuendo may constitute sexual harassment.

 

Sexual Misconduct

We prohibit sexual misconduct in our studio. Sexual misconduct is any unsolicited and unwelcome sexual advance including requests for sexual favors, sexual touching, and verbal, visual, or physical conduct that creates a sexually hostile environment in a yoga class or studio.

 

Teachers must maintain professional relationships with their students. This includes appropriate social and sexual boundaries. Teachers must create and maintain a safe environment that engenders trust and mutual respect with the students. Teachers shall not initiate or engage in any sexual conduct, sexual activities, or sexualizing behavior involving a student even if the student attempts to create a sexual relationship. All forms of sexual involvement with students are unethical and constitute sexual misconduct.

 

Teachers recognize the unique power and imbalance of the student-teacher relationship. While acknowledging the complexity of yoga relationships, teachers shall not exploit the trust and dependency of students. Teachers shall avoid any dual relationships with students (e.g., business, personal, or sexual relationships) that could impair their professional judgment, compromise the integrity of their instruction, and/or use the relationship for their own gain. Teachers understand that a yoga studio is a place of deep spiritual work and transformation. Teachers shall not make comments, gestures, or physical contact of a sexual nature with their students, even if the student invites such conduct. Sexual misconduct will not be tolerated under any circumstances.

 

Retaliation

No hardship, loss, benefit or penalty may be imposed on an employee or student in response to:

• Filing or responding to a bona fide complaint of discrimination or harassment.
• Appearing as a witness in the investigation of a complaint.
• Serving as an investigator of a complaint.

 

Lodging a bona fide complaint will in no way be used against the employee or student or have an adverse impact on the individual’s employment  or graduation status. However, filing groundless or malicious complaints is an abuse of this policy and will be treated as a violation.

 

Any person who is found to have violated this aspect of the policy will be subject to discipline up to and including termination of employment. 

 

Confidentiality

All complaints and investigations are treated confidentially to the extent possible, and information is disclosed strictly on a need-to-know basis. The identity of the complainant is usually revealed to the parties involved during the investigation, and the Senior Administrator will take adequate steps to ensure that the complainant is protected from retaliation during and after the investigation. All information pertaining to a complaint or investigation under this policy will be maintained in secure files.

 

STUDENT CODE OF CONDUCT & DISMISSAL POLICY

 

 

Students, employees and independent contractors are expected to meet and adhere

to the Code of Conduct set out in this policy while completing a program of study at

O2 Yoga Teacher Training. If necessary, students should request clarification from

the Head Instructor or the Senior Educational Administrator. “Student” means a

person who is presently enrolled at O2 Yoga Teacher Training, including students

participating in work experience or Karma classes.

 

We are committed to holding high ethical standards for our yoga teachers. We

believe that it is the responsibility of a teacher to ensure a safe environment in

which our students can grow physically, mentally, and spiritually. Students are

looking for guidance from teachers with authenticity, experience, and wisdom. Our

Code of Conduct was developed to protect our students in this potentially

vulnerable relationship with their teachers and to uphold the highest professional

standards.

 

Code of Conduct

Financial Practices

Teachers will discuss all fees and financial arrangements in a straightforward

professional manner. Teachers will manage their business affairs according to

recognized standard business and accounting practices. Teachers are encouraged to

render services to individual or groups in need without regard to financial

remuneration. Teachers will neither receive nor pay a commission for referral of a

student

 

Student-teacher relationship

Teachers shall demonstrate high regard for the moral, social, and religious

standards of their students. Teachers shall avoid imposing their personal beliefs on

their students, although they may express them when appropriate in the class and in

a sensitive and careful manner. Teachers recognize the trust placed in them by

students and the unique power of the student-teacher relationship. Teachers shall

avoid exploiting the trust and dependency of students. Teachers shall avoid dual

relationships with students (e.g. business, close personal or sexual relationships)

that may impair their judgment, compromise the integrity of the teachings and/or

use the relationship for their personal gain. Teachers shall not engage in

harassment, abusive words or actions, or exploit students. Teachers recognize that

the teacher-student relationship involves a power imbalance and shall exercise

caution if the teacher chooses to get into a personal relationship with a student.

Teachers shall uphold the highest of moral standards. Teachers shall strive to

ensure that their intentions, actions, and speech are based on honesty, compassion,

selflessness, trustworthiness, and transparency. Teachers recognize that the process

of learning is never complete, and they shall avoid portraying themselves as

“enlightened” or “spiritually advanced.” Teachers recognize that they are walking on

the spiritual path along with their fellow teachers and students. Teachers shall

cultivate an attitude of humanity in their teaching and dedicate their work to

something greater than themselves.

 

While on Oxygen Yoga & Fitness premises or in the course of activities or events

hosted by O2 Yoga Teacher Training, students, employees, and independent

contractors:

• Must comply with all applicable O2 Yoga Teacher Training policies, including

the Attendance Policy, Non-harassment policy, and Retaliation Policy.

• Must treat all students and staff with respect and must not engage in

physically aggressive, threatening, harassing, discriminatory or otherwise

offensive behavior.

• Must not steal, misuse, destroy or deface Oxygen Yoga & Fitness or O2 YTT

property.

• Must not consume, possess or distribute alcohol or controlled or restricted

substances.

• Must not contravene any provision of the Canadian Criminal Code or any

other federal, provincial, or municipal statute or regulation.

• Must not talk poorly of other students.
• Must uphold professional appearance and personal hygiene will be

maintained at high standards.

• No breach of confidentiality will be tolerated.

 

The above list sets out examples of prohibited conduct. It is intended to help

students, employees, and independent contractors understand the type of conduct

that will be subject to discipline and is not exhaustive.

Students who violate the Code of Conduct will be subject to the procedures and

discipline outlined below, which may include immediate dismissal from the

institution.

 

Procedure:

 

1) All concerns relating to student misconduct shall be directed to the Senior

Educational Administrator. Concerns may be brought by staff, students or

the public.

 

2) The Senior Educational Administrator will arrange to meet with the student

to discuss the concern(s) within 5 days of receiving the complaint. If the

alleged conduct is of such a serious nature that an immediate dismissal may

be warranted, the Senior Educational Administrator will meet with the

student as soon as is reasonably possible.

 

3) Following the meeting with the student, the Senior Educational

Administrator will conduct whatever further inquiry or investigation is

necessary to determine whether the concerns are substantiated.

 

4) Any necessary inquiries or investigations shall be completed within 5 days of

the initial meeting with the student.

 

5) The Senior Educational Administrator will meet with the student and do one

of the following:

 

(a) Determine that the concern(s) were unsubstantiated;

(b) Determine that the concern(s) were substantiated, in whole or in part, and

either:

(i) Give the student a warning setting out the consequences of further

misconduct;

(ii) Set a probationary period with appropriate conditions; or

(iii) Dismiss the student from the training program. The Senior

 

Educational Administrator of O2 YTT will deliver to the student a letter of dismissal and a calculation of refund due or tuition owing.

 

6) The Senior Educational Administrator will prepare a written summary of the

determination. Both the Senior Educational Administrator and the student

will sign two copies. A copy shall be given to the student and the original will

be placed in the student file.

 

7) If the student is dismissed and a refund is due to the student, O2 Yoga

Teacher Training will ensure that a refund is forwarded to the student within

30 days of the dismissal.

 

8) If the student owes tuition or other fees to the institution, O2 Yoga Teacher

Training may undertake the collection of the amount owing.

 

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